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Galaxy Auto Place
- Used Car Dealers
- West Seneca, NY
About this business
Location details
2338 Union Rd, West Seneca, NY, 14224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 3:00 p.m. |
Buyer Was told by Scott he was getting a car ready for me too look at, to inform me later that the car I was interested in was sold in one hour.. very bad business practice
Great no pressure service I’d like to say what a great experience I had here. Adam my salesman was great. I usually hate shopping for cars because of the high pressure. But there was none here. The car I wanted to look at was online but wasn’t on the lot as it was still being tuned up and still needed to be detailed. But the owner knowing I was looking to test drive it, went down to their repair facility down the street and brought it back for me to drive. Again there was no high pressure when I got back with the test drive.... read more
My experience with Galaxy Auto Place I purchased my vehicle on 3/1/19. It had a defective bearing that I had to explain to the tech very slowly in order for him to understand and once he did, he was able to identify the defective bearing and they did replace it. There was also a piece of molding that had cracked off of the door which was replaced as well. About a month later the steering wheel made noise from the boot at the bottom which they again didn't find until I had to explain the problem clearly. They greased it up an... read more
Regret Customer service from the facility is very good. My luck with cars is not, only have had the vehicle one year and already have had more problems than I should be dealing with after paying 13,000. I've had 2 alignment issues that never resolved the problem, and a faulty tire. 1 year later and I can't even pass inspection, costing me more now. Should have leased a car. Regret.
Business response:
I would love the opportunity to see how I can help you out, please contact me directly at (716)656-8034, ext. 303 - Dana Bress. We want you to love your car, let's see how we can turn things around for you!
Purchased An Newer Mini Van I purchased a mini van from them about 7 months ago. it held up nice for a little while and all of a sudden the van started to have slight problems and most of it was covered under warty'. But they often not able to bring my car in for service and often made excuses on why they couldnt get me in for the repair. I became leary and decided to drive by in my wifes car and thats when I discovered they had an empty shop and simply didnt wanna fix the car. But like I said I had an Warty'. So I decided t... read more
Business response:
We appreciate you taking the time to leave us a review. It is important to our entire Team to provide a great buying and service experience and it sounds like in your case that did not happen. Please accept our sincere apology, we would appreciate the opportunity to fully understand what went wrong and see how we can make things right for you. Please contact Dana Bress at (716)656-8034, ext. 303. Thank you for your business.
warrenty money not returned whwn car was traded in rest of warranty money not refunded when car was traded in
Business response:
We appreciate you taking the time to leave us a review. It is important to our entire Team to provide a great buying experience and it sounds like in your case that did not happen. Please accept our sincere apology, we would appreciate the opportunity to fully understand what went wrong and see how we can make things right for you. Please contact Dana Bress at (716)656-8034, ext. 303. Thank you for your business.
Great place terrible detailing job Bought a 2013 Hyundai from Galaxy auto Adam our salesman was awesome and the deal was also. The car after driving it one day has a airbag warning light which I'm sure the dealership will correct for us. The biggest complaint I would have is when they detailed the car it looks like they used a dirty wet rag. The seats were dirty the console and anything plastic or hard surfaced was covered in a film and streaks. Other than that would recommend and buy from here again but would recommend havi... read more
Business response:
Thank you for your recent purchase and thank you for taking the time to write a review. We are glad to hear that you had a great experience with Adam and are happy with your purchase. We are so sorry to hear that you were disappointed with the cleanliness of your new vehicle, it is a priority to each Team member that all of our customers have a positive buying experience, before, during and after their purchase. Thank you for reaching out to us, we appreciate the opportunity to make things right for you by re-detailing your ... read more
Happy, and disappointed at the same time... I purchased a Hyundai Entourage from this dealer just yesterday. The salesman was nice, and not pushy. The process also went by real fast, and then we were on our way. My problem is that we took the van for a ride right when we picked it up, and then about 15 minutes later the check engine light came on. I took it to Advanced auto parts so they could test it today, and it is the catalyst system. Don't you think they should've known about such a big problem before they sold me the v... read more
Business response:
Thank you for your recent purchase and thank you for taking the time to write a review. We are so sorry to hear that you were disappointed with parts of your buying experience, it is a priority to each Team member that all of our customers have a positive buying experience, before, during and after their purchase. Thank you for reaching out to us, we appreciate the opportunity to make things right for you and we are truly grateful for you and your business.
Disappointed I recently purchased an SUV from here and was somewhat disappointed. The salesman that took care of me never even went to look at what I was trading in. He just said, "We'll give you $1000". According to the car fax, there was a recall from GM that was not taken care of. He told me he would take it to a dealer and get it fixed. He told me this twice and it was never taken care of. He also told me the truck would be detailed. It was, but not a very good job on the inside. Also, the rugs were left soaking wet. I d... read more
Business response:
Dear Nancy, Thank you for your recent purchase and thank you for taking the time to write a review. We are so sorry to hear that you were disappointed with your buying experience, it is most important to each member of our team that all of our customers have a positive buying experience and love their new vehicles! We will be in touch with you today to rectify the issues that you mentioned, we appreciate the opportunity to make things right for you and we are truly grateful for you and your business.
Frequently asked questions about Galaxy Auto Place
How is Galaxy Auto Place rated?
Galaxy Auto Place has a 4.8 star rating with 1,587 reviews.
When is Galaxy Auto Place open?
Galaxy Auto Place is closed now. It will open at 11:00 a.m.