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The Social Cafe & Lounge
- Cafes
- Palm Springs, CA
About this business
Location details
2825 E Tahquitz Canyon Way, BLDG C, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:00 p.m. | |
| Tue | 6:30 a.m. to 6:00 p.m. | |
| Wed | 6:30 a.m. to 8:00 p.m. | |
| Thu | 6:30 a.m. to 8:00 p.m. | |
| Fri | 6:30 a.m. to 8:00 p.m. | |
| Sat | 6:30 a.m. to 6:00 p.m. | |
| Sun | 6:30 a.m. to 6:00 p.m. |
Horrible experience. I showed up with plenty of time for a class. The Baristo was having a meltdown of some sort. He was complaining to coworkers that he was a supervisor and no manager would treat him that way. Took 20 minutes to get a latte (purchase required for class). I asked a few times and I kept getting the angry response we are busy sir. Four other employees standing around while this guy who was so unfocused scrambled around for more milk and to go tops. I finally asked the cashier if someone could bring my latt... read more
The young kid that works the counter on the weekends with the tattoos has the worst sense of customer service I've ever experienced. Really bad attitude as if the patrons are lucky to be ordering coffee there. I'll never return as everyone in line was quite shocked with his attitude. In addition not to drag things out further with sour grapes, but the coffee product here is really sub par. As in not good.
Walked in. No line. Barista was making a drink. He finished. Took a phone call. Went and talked to the other worker. They walked to the back. At no time did anyone say hi or anything. We walked out and went to Koffi
Business response:
Hi Andy, I truly apologize for this. We pride ourselves on the great customer service and experience, but it sounds like we let you down. I want to tell you how sorry I am and would love to connect and buy you a cup of coffee next time to show you this not the norm with us. Hope you will allow us to make this right for you. Sincerely Dave
Don't come here if theres more than 1 person in line in front of you or you don't mind waiting 30 min for two coffees. Other than that they're nice and it's cute.
Business response:
We apologize for falling short with long wait times. We hear you and are working to improve service speed. Thanks for noting our friendly team and cute space! I will try to reach out to you personally to discuss. We work very hard to give each and every client the service that we would expect, and this was not it. Thank you. Dave
45 minutes to get a sandwich and only one group in front of us. Crazy! No wonder this place is always empty. Never coming back here!
Business response:
Hi Rob, I did send you a DM, I do hope you will respond so I can respond to you message. Thank so much for bringing this to our attention. Sincerely, Dave
I walked in and felt a breeze of discomfort, as soon as that uneasy vibe hit, I had to clench my butthole for my own protection. While waiting in line, the cashier clearly didn't get the memo that my eyes are up here bro was looking down like he lost his dignity somewhere on my hips.I couldn't tell if it was a coffee shop or gay entourage.
Business response:
Hi there — we’re all for a little humor, but this one feels more like fiction than feedback. Our café is known for its welcoming vibe, amazing drinks, and hundreds of happy customers who come for great coffee — not creative writing contests. If you truly visited and had a concern, we’d love the chance to make it right. But if this was just an attempt to stir the pot, consider it over-brewed. We’ll keep doing what we do best — serving great coffee, good energy, and zero drama.
Nasty customer service if you wanna waste money and time just stop by it's a dirty place rude unprofessional, dirty everywhere. I don't understand why having someone alone who can't handle his attitude with busy hours. His attitude was so aggressive. The owner should look up at the cameras. We Came to Koffi instead and as always they are so friendly and professional.
Business response:
Thanks so much for the feedback and reviewed the cameras and see where the issue lies. Did not appreciate the inappropriate comments to the staff but people are people. Glad you found another place to take care of you. Thanks for supporting local and understanding how small businesses function. Have a great day and sorry we won’t see you again.
Nasty customer service if you wanna waste money and time just stop by it's a dirty place rude unprofessional, dirty everywhere. I don't understand why having someone alone who can't handle his attitude with busy hours. His attitude was so aggressive. The owner should look up at the cameras. We Came to Koffi instead and as always they are so friendly and professional.
Business response:
Thanks so much for the feedback and reviewed the cameras and see where the issue lies. Did not appreciate the inappropriate comments to the staff but people are people. Glad you found another place to take care of you. Thanks for supporting local and understanding how small businesses function. Have a great day and sorry we won’t see you again.
The one owner is very nice but the other owner with the shaved mullet has no gd people skills at all! Being in the people business, this guy gets a 1!
Frequently asked questions about The Social Cafe & Lounge
How is The Social Cafe & Lounge rated?
The Social Cafe & Lounge has a 4.7 star rating with 474 reviews.
When is The Social Cafe & Lounge open?
The Social Cafe & Lounge is closed now. It will open tomorrow at 6:30 a.m.